Apple App Store purchases
Apple handles iOS subscriptions, refunds, renewals, and payment method issues through the Apple account used for purchase.
Use Apple purchase history or reportaproblem.apple.com to request a refund or manage a subscription.
Billing
Refund and subscription help
Cantina app purchases are handled by the store where the purchase was made. Start billing actions in Apple App Store or Google Play.
Google Play purchases
Google Play handles Android subscription cancellation, refund review, payment method updates, and purchase history.
Use Google Play order history for Android billing actions. Include the order ID when contacting support.
Support details
For entitlement or access problems, email support@cantina.com. Android users can also reference support.android@cantina.com.
Include app name, platform, store order ID when available, purchase date, and a short description of the issue.